Delivering Exceptional Customer Service
- Defining what is exceptional Customer Service
- Why Customer Service is important
- Customer Service Nuggets to remember
- Understanding the Core Principles of Customer Service
- The 8 Essential Customer Service Skills
- Do’s and Don’ts for Interview Attire (male and female)
- Review of Job Interview Checklist
- How to effectively present yourself to an employer.
- Questions to expect in an interview and questions to ask
- How to ask touchy interview questions
- Tips on how not to get flustered during an interview
Resume Writing/Job Search Tips
- Core tips for an outstanding resume
- Identifying the different types of resumes and when to use them
- Cover Letters and References – composing an effective cover letter and identifying references.
- Identifying Barriers to Employment.
- Setting Work-Related Goals.
- Application Tips – (paper and online)
- Using a job application worksheet.
- Creating a job search check list.
- What I should do before I start my job search.
- Things to do to enhance my job search.
- Characteristics of a Good Team / Roles of Team Members
- Teams on the Job / Workplace Communication in Teams
- Understanding Workplace Culture
- Appropriate Language and Behavior
- Social Manners