Hospitality Management

Did you know the hospitality industry is the world's #1 employer, and tourism is the fastest growing industry in Louisiana?

Here at Delgado Community College, we can prepare you for a career in this rapidly expanding field.

Program Features

  • Integrates both academic instruction and practical applications
  • Instruction provided by faculty with a combined 92+ years of work experience in the industry
  • Accepts a variety of prior learning credits and industry credentials
  • Offers six concentration options based on high demand and high wage potential
  • Offers flexible delivery formats: lecture (day or evening) or online
  • Degree may be earned 100 percent online
  • Students may benefit from transfer agreements with nationally recognized programs
  • Program recognized by the Accreditation Commission for Programs in Hospitality Administration (ACPHA)

Areas of Training

  • Daily operations in the management of goods and services
  • Foundational leadership, human resources and management skills
  • Effective written and interpersonal communication
  • Preparation for financial management in the hospitality industry
  • Information systems, quantitative methods, and other technology for hospitality management
  • Awareness of legal and ethical issues which affect career opportunities in hospitality and tourism
  • Global perspective promoting an inclusive work environment with diverse coworkers and clientele

Program Mission Statement

Provide a comprehensive hospitality management program in a learning-centered environment through face-to-face and distance education that prepares students from diverse backgrounds to attain their educational, career, and personal goals, to think critically, to demonstrate leadership and to be productive and responsible citizens.

What You Can Earn

Students enrolled in the Hospitality Management, A.A.S. program have six concentrations to choose from: Hotel and Lodging, Restaurant Management, Tourism Management, Beverage Management, Catering Management, and Meeting & Event Management. Below are facts about potential salary ranges and job opportunities awaiting our students after graduation.

Lodging Management Concentration

The hotel and lodging industry offers a wide variety of management positions including Guest Services, Operations, Facility Management, Sales, Human Resources and Food and Beverage.

Salary Range

$47,000 to $77,000

Occupational Job Title & Typical Positions

  • Lodging Managers
    • Front office
    • Reservations
    • Sales
    • Accounting
    • Housekeeping
    • Facilities
    • Security

Industry Based Credentials

  • Certified Guest Service Professional (CGSP -AHLEI)
  • Certified Hospitality Supervisor (CHS - AHLEI)
  • Certified Hospitality Department Trainer (CHDT - AHLEI)
  • ManageFirst - Hospitality HR & Supervision (NRA)
  • ManageFirst - Hospitality & Restaurant Management (NRA)

Concentration Learning Outcomes 

  1. Identify various leadership styles and their applications
  2. Define the traditional divisions of the hotel industry and their organizational structure
  3. Explain supervision processes used to impact problem-solving, conflict resolution and team building
  4. Identify effective communication methods used with internal and external customers  
SEE COURSE SEQUENCE

Restaurant Management Concentration

Students in Delgado's Restaurant Management Concentration enjoy learning management principles and food service best practices for both front-of-house and back-of-house restaurant operations.

Salary Range

$30,000 to $65,000 plus gratuity

Occupational Job Title & Typical Positions

  • Food Service Managers
    • Restaurants
    • Room Service
    • Banquets
    • Events
    • Stewarding
    • Purchasing

Industry Based Credentials

  • Certified Guest Service Professional (CGSP -AHLEI)
  • Certified Hospitality Supervisor (CHS - AHLEI)
  • Certified Hospitality Department Trainer (CHDT - AHLEI)
  • ManageFirst - Hospitality HR & Supervision (NRA)
  • ManageFirst - Hospitality & Restaurant Management (NRA)
  • ManageFirst - Food & Beverage Management (NRA)
  • ServSafe - Food Handler Credential (NRA)
  • ManageFirst - Controlling Foodservice Costs (NRA)
  • ManageFirst - Purchasing (NRA)
  • ServSafe  - Alcohol Credential (NRA)

Concentration Learning Outcomes 

  1. Enforce execution of standard operating procedure's
  2. Develop shift plans including goals and management tasks
  3. Develop employee schedules, training and supervision
  4. Process information from internal and external sources   
SEE COURSE SEQUENCE

Tourism Management Concentration

Unique venues, historic sites, amusement parks and entertainment facilities all incorporate designing and delivering experiences for our customers.

Salary Range

$25,000 to $45,000

Occupational Job Title & Typical Positions

  • Tour Guides & Escorts
    • Attractions
    • Cruises
    • Airlines
    • Destination Management
    • Museums
    • Tours

Industry Based Credentials

  • Certified Guest Service Professional (CGSP -AHLEI)
  • Certified Hospitality Supervisor (CHS - AHLEI)
  • Certified Hospitality Department Trainer (CHDT - AHLEI)
  • ManageFirst - Hospitality HR & Supervision (NRA)
  • ManageFirst - Hospitality & Restaurant Management (NRA)

Concentration Learning Outcomes 

  1. Understand and explain the basic definition of tourism
  2. Identify the major participants and process shaping the tourism industry
  3. Explain the physical, human, and regional geography on tourism activities
  4. Identify future challenges and opportunities facing the tourism industry  
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Beverage Management Concentration

This concentration covers both the knowledge required in the varieties of beverage products and skills for effective management necessary to ensure successful and profitable beverage service.

Salary Range

$30,000 to $65,000 plus gratuity

Occupational Job Title & Typical Positions

  • Food Service Managers
    • Lounge
    • Club
    • Sommelier
    • VIP Hosts
    • Bars

Industry Based Credentials

  • Certified Guest Service Professional (CGSP -AHLEI)
  • Certified Hospitality Supervisor (CHS - AHLEI)
  • Certified Hospitality Department Trainer (CHDT - AHLEI)
  • ManageFirst - Hospitality HR & Supervision (NRA)
  • ManageFirst - Hospitality & Restaurant Management (NRA)
  • ManageFirst - Food & Beverage Management (NRA)
  • ServSafe - Food Handler Credential (NRA)
  • ManageFirst - Controlling Foodservice Costs (NRA)
  • ManageFirst - Purchasing (NRA)
  • ServSafe  - Alcohol Credential (NRA)

Concentration Learning Outcomes 

  1. Develop food and beverage handling procedures
  2. Determine food and beverage inventory levels
  3. Oversee food and beverage production
  4. Enforce responsible beverage alcohol 
SEE COURSE SEQUENCE

Catering Management Concentration

This concentration will prepare you for on-demand dining experiences; high volume, high-profit opportunities.

Salary Range

$30,000 to $65,000

Occupational Job Title & Typical Positions

  • Production, Planning & Expediting Clerks 
    • Events
    • Catering
    • Conference Services
    • Special Events

Industry Based Credentials

  • Certified Guest Service Professional (CGSP -AHLEI)
  • Certified Hospitality Supervisor (CHS - AHLEI)
  • Certified Hospitality Department Trainer (CHDT - AHLEI)
  • ManageFirst - Hospitality HR & Supervision (NRA)
  • ManageFirst - Hospitality & Restaurant Management (NRA)

Concentration Learning Outcomes 

  1. Determine target markets
  2. Define marketing strategies
  3. Define brand, image, values, cultures and positioning
  4. Develop business plan  
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Event Management Concentration

Content for this concentration is designed to assist students in a pathway to lead to supervisory or management positions with logistics, convention services and meeting management.

Salary Range

$30,000 to $65,000 plus gratuity

Occupational Job Title & Typical Positions

  • Meeting, Convention & Event Planners 
    • Meeting Planners
    • Banquets
    • Consultants
    • Weddings
    • Festivals
    • Exhibits
    • Production

Industry Based Credentials

  • Certified Guest Service Professional (CGSP -AHLEI)
  • Certified Hospitality Supervisor (CHS - AHLEI)
  • Certified Hospitality Department Trainer (CHDT - AHLEI)
  • ManageFirst - Hospitality HR & Supervision (NRA)
  • ManageFirst - Hospitality & Restaurant Management (NRA)

Concentration Learning Outcomes 

  1. Understand strategic planning process and it's impact on the events
  2. Design event projects and their pre-and post outcomes
  3. Understand risk management options for events
  4. Identify and analyze resources including financial and Human Resources  
SEE COURSE SEQUENCE

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Student Learning Outcomes

Upon completion of the program, students will be able to:

  1. Demonstrate knowledge of and experience in operations relative to the provision of goods and services in Hospitality Management.
  2. Apply knowledge of financial management to operations related to hospitality management.
  3. Demonstrate knowledge of computer applications, management information systems, and quantitative methods.
  4. Examine foundations of management, leadership, and human resources in hospitality management.
  5. Demonstrate effective written and interpersonal communication skills.
  6. Acquire knowledge of a global perspective and diversity issues as related to hospitality management.
  7. Develop an awareness of the various career opportunities and options within the hospitality industry.
  8. Recognize legal and ethical considerations affecting lodging organizations.