Job-Readiness Workshops

Delivering Exceptional Customer Service

• Defining what is exceptional Customer Service
• Why Customer Service is important
• Customer Service Nuggets to remember
• Understanding the Core Principles of Customer Service
• The 8 Essential Customer Service Skills

Interview Skills

• Do’s and Don’ts for Interview Attire (male and female)
• Review of Job Interview Checklist
• How to effectively present yourself to an employer.
• Questions to expect in an interview and questions to ask
• How to ask touchy interview questions
• Tips on how not to get flustered during an interview

 Resume Writing/Job Search Tips

• Core tips for an outstanding resume
• Identifying the different types of resumes and when to use them
• Cover Letters and References – composing an effective cover letter and identifying references.
• Identifying Barriers to Employment.
• Setting Work-Related Goals.
• Application Tips – (paper and online)
• Using a job application worksheet.
• Creating a job search check list.
• What I should do before I start my job search.
• Things to do to enhance my job search.

 Workplace Communication/Teamwork

• Characteristics of a Good Team / Roles of Team Members
• Teams on the Job / Workplace Communication in Teams
• Understanding Workplace Culture
• Appropriate Language and Behavior
• Social Manners