How to Request a Refund

Delgado Community College has partnered with BankMobile to deliver refunds to students. We are committed to delivering 100% of your refund at no cost, providing students with clear choices and offering great customer service. BankMobile has been helping students and colleges for over 18 years.

Simply follow these steps to make your refund preference selection:

  1. Log in to you LoLA account
  2. Go to the STUDENT Tab and then to the ACADEMIC LINKS section. Under DELGADO COMMUNITY COLLEGE, click on SELECT REFUND CHOICE.
  3. Select how you want your refund delivered.

Additional Refund Topics

When it comes to deciding how to get your money, you deserve choices. Your choices include:

Deposit to An Existing Account

Money is transferred to an existing account the same business day BankMobile receives funds from your school. Typically, it takes 1 – 2 business days for the receiving bank to credit the money to your account.

Deposit to a BankMobile Vibe Checking Account

If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school.

Delgado will NOT issue refund checks, so students MUST select a refund preference.

2019 - 2020 Refund Schedule

Financial Aid disbursements begin 14 days after the semester/session’s census date. The Census date is the official 14th class day for the Spring & Fall Semesters and the 7th class day for the Summer Session. Once funds credit to your account, Delgado must request the funds from the Department of Education to pay a Pell Grant, FSEOG, or Direct Loan. This multi-day process can be impacted by weekends and holidays. After the above dates, once your account shows a credit balance, you can expect to receive your refund approximately 14 days from the date the credit posted.

Delgado Community College will make every effort to stick to the published schedule below; however, there may be unexpected delays in processing refunds. When this occurs, this web page will be updated immediately with additional instructions.

If your credit posts to your LoLA by this date Funds will be delivered to BankMoblie on this date*
Monday, September 9, 2019 Friday, September 13, 2019
Monday, September 23, 2019 Friday, September 27, 2019
Monday, October 7, 2019 Friday, October 11, 2019
Tuesday, October 15, 2019 Friday, October 18, 2019
Monday, October 28, 2019 Friday, November 1, 2019
Monday, November 11, 2019 Friday, November 15, 2019
Tuesday, November 19, 2019 Friday, November 22, 2019
Monday, December 2, 2019 Friday, December 6, 2019
Thursday, December 12, 2019 Wednesday, December 18, 2019

*This is the date the funds will be delivered to BankMobile. The date the funds are available to you will depend on your refund preference.

If your credit posts to your LoLA by this date Funds will be delivered to BankMoblie on this date*
Monday, Tuesday 28, 2019 Friday, May 31, 2019
Thursday, June 6, 2019 Thursday, June 13, 2019
Thursday, June 20, 2019 Thursday, June 27,2019
Thursday, July 11, 2019 Thursday, July 18, 2019
Thursday, July 25, 2019 Friday, August 2, 2019
Friday, August 9, 2019 Friday, August 16, 2019
Tuesday, August 27, 2019 Friday, August 30, 2019

*This is the date the funds will be delivered to BankMobile. The date the funds are available to you will depend on your refund preference.

I don’t think I will receive Financial Aid and I self-pay. Why should I select a refund preference?

Even if you do not think you will be getting a refund from Delgado, you never know what may occur.  It may be necessary for you to drop a class, a class may be cancelled, or you may receive an unanticipated scholarship or award.  Choosing your refund selection will assure the timely delivery of your funds.  Remember, Delgado does not issue refund checks, so it is important that you make a choice for the delivery of your refunds.

What kind of money might I receive?

The most common type of money BankMobile disburses to students are funds left over from financial aid awards, loans or grants after tuition has been paid. Students receiving these funds have usually requested this additional support to help with books and living expenses. Other types of money may include reimbursement for tuition overpayment or a dropped class.

How is my money delivered?

First, your school draws funds from the respective loan and/or grant provider and applies it to your student account. Once this information is verified, it is sent to BankMobile. Once the specific refund information is received, it is processed and disbursed according to your selection.

Can I change my refund preference for receiving money from your school?

Yes. Just log in to and select “refund preferences” from the “Refund” menu option. Once on the page, simply make your new selection and click the “Update Preference” button to complete the process. Be aware that your new selection will only affect future money you receive from your school.

How will I know when my money has been sent?

BankMobile will send you an email to the address you entered during setup or you can view the status of your refund online at

You can also signup for mobile alerts!  An alert will be sent each time the status of your refund changes.  These alets are sent real-time to provide you with the most up to the minute information regarding your refunds.  To sign up, select Mobile Alerts from the User Profile menu option. Message and data rates may apply, please see your provider for details.

What is the BankMobile Vibe account?

Designed exclusively with students in mind, BankMobile Vibe is a checking account that offers the power to bank anywhere, anytime.  Plus there’s no monthly fee for students.  If you select the BankMobile Vibe account as your refund choice, you will receive a temporary virtual Debit MasterCard® to use until your physical card arrives in the mail.

Identity verification is required to open up a BankMobile Vibe account online via BankMoblie’s Customer Identification Program (CIP). You can be ready by having handy one of the following: Government-issued photo ID (non-expired), signed Social Security Card or state issued ID or Passport.

View BankMoble’s Fee Schedule and Terms and Conditions for information on how student status and interest are determined.

In an effort to protect students and ensure their best interest, the new Cash Management Rule from the Department of Education (ED) requires disclosure by institutions with Tier 1 or Tier 2 relationships of certain key information about the financial accounts offered to their students.

Tier One (T1) arrangements are those between an institution and a third-party servicer where the servicer "performs one or more of the functions associated with processing direct payments of Title IV funds on behalf of the institution" and offers one or more financial accounts under the arrangement, or markets an account to students itself or through another entity. Tier Two (T2) arrangements are defined as those between an institution and a bank under which accounts are offered and marketed directly to students.

View Delgado Community College’s contract with BankMobile, a Division of Customer Bank.