Email Frequently Asked Questions

Email Overview

As a Delgado student or employee, you have access to a suite of office and communication products accessible from any internet connected device including:

  • Business-class email, calendar, and contacts with a 50 GB inbox.
  • File storage and sharing with 1 TB storage.
  • Install Microsoft Office applications Word, Excel, PowerPoint, Outlook, Publisher, OneNote, Access, and Lync on up to 5 PCs or Macs free of charge.
  • Online versions of Office including Word, Excel, PowerPoint, and more.
  • Office for smartphones to view and edit Office documents on the go.
  • Office for tablets on Windows tablets and iPad.
  • Unlimited online meetings, IM, and HD video conferencing for collaboration.

To access this suite of products, including your e-mail, simply browse to outlook.com/dcc.edu and login with your Delgado username and password from any internet connected device.

Email Access Guidelines

The Office of the Registrar is the authority for determining the timeframe in which new student email accounts are created each semester.

Early and Regular Registration: First-time students who enroll during early or regular registration can typically access email two weeks prior to the first day of class.  

*Late Registration:  First-time students who enroll during late registration, email accounts are created daily through the 14th day of the semester.

*Census Date (also commonly known as “14th Day”): Date determined for every semester for the purpose of establishing preliminary student headcounts. In fall and spring semesters, the census date is usually the 14th class day.  In summer sessions, this date is usually the 7th class day.

First-Time Email Users

There are two steps to accessing your email account for the first time.

STEP 1: Retrieve your username/email address:

  • Log on to LoLA with your LoLA username and password
  • On the homepage, look under Self Service Banner (Banner 9) and click Personal Information
  • Click Personal Information again
  • Look under Email for your Delgado username/email address (Students: Your Delgado username/email address will be listed under Campus Email; Faculty/Staff: Your Delgado username/email address will be listed under Business Email )

STEP 2: Reset your Delgado password:

  1. Visit password.dcc.edu and enter your username
  2. Select Reset my password
  3. Enter your Delgado username/email address and click Continue
  4. Follow the prompts to answer your security questions
  5. Reset your password

Frequently Asked Questions 

How do I change my Delgado password?

  1. Visit password.dcc.edu and enter your username
  2. Select Reset my password
  3. Enter your Delgado username/email address and click Continue
  4. Follow the prompts to answer your security questions
  5. Reset your password

How do I configure my iPhone, iPad or iPod touch to receive Delgado emails?

Download guide (PDF)

How do I configure my Android phone or tablet to receive Delgado emails?

Download guide (PDF)

How do I configure my Windows Mobile device to receive Delgado emails?

Download guide (PDF)

How do I get more information on the free Microsoft Office software?

Download guide (PDF) 

How do I change my Delgado email password on Android?

Download guide (PDF)

How do I change my Delgado email password on iPhone, iPad, or iPod Touch?

Download guide (PDF)

How do I change my Delgado email password on Windows Mobile?

Download guide (PDF)

How do I change my Delgado password on my desktop?

Download guide (PDF)

How do I change my Delgado email password online?

Download guide (PDF)

How do I forward Delgado email to my personal email account?

Download guide (PDF)

How do I import contacts into my Delgado email account from other accounts?

Download guide (PDF)

How do I create a calendar appointment in Delgado's email system?

Download guide (PDF)

How do I change my email address in Higher One?

Download guide (PDF)

How do I change the time zone in my Delgado email account?

Download guide (PDF)


If you have any technology related issues, please contact the OIT Helpdesk at dcchelpdesk@dcc.edu or (504) 671-5500.