Email Frequently Asked Questions

Email Overview

As a Delgado student or employee you have access to a suite of office and communication products accessible from any internet connected device including:

  • Business-class email, calendar, and contacts with a 50 GB inbox.
  • File storage and sharing with 1 TB storage.
  • Install Microsoft Office applications Word, Excel, PowerPoint, Outlook, Publisher, OneNote, Access, and Lync on up to 5 PCs or Macs free of charge.
  • Online versions of Office including Word, Excel, PowerPoint, and more.
  • Office for smartphones to view and edit Office documents on the go.
  • Office for tablets on Windows tablets and iPad.
  • Unlimited online meetings, IM, and HD video conferencing for collaboration.

To access this suite of products, including your e-mail, simply browse to outlook.com/dcc.edu and login with your Delgado username and password from any internet connected device.

Email Access Guidelines

  • Students who are enrolled prior the the first purge (which takes place the Sunday before late registration) cannot receive email access until after the purge is completed. Thus, email accounts for these students are created on the Monday of late registration.
  • For students who register during late registration, email accounts are created daily through the 14th day of the semester.

First-Time Email Users

To get started, you must retrieve your username then reset your Delgado password. Please follow the steps below.

To retrieve your username/email address:

  • Log on to LoLA with your Delgado username and password
  • On the homepage, look under Personal Information and select Update Email Addresses
  • Students: Your Delgado username/email address will be listed under Campus Email; Faculty/Staff: Your Delgado username/email address will be listed under Business Email 

To reset your Delgado password:

  1. Visit password.dcc.edu and enter your username.
  2. Follow the prompts to answer your security questions.
  3. Reset your password.

Frequently Asked Questions 

How do I change my Delgado password?

  1. Visit password.dcc.edu and enter your username.
  2. Follow the prompts to answer your security questions.
  3. Reset your password.

How do I configure my iPhone, iPad or iPod touch to receive Delgado emails?

Download guide (PDF)

How do I configure my Android phone or tablet to receive Delgado emails?

Download guide (PDF)

How do I configure my Windows Mobile device to receive Delgado emails?

Download guide (PDF)

How do I get more information on the free Microsoft Office software?

Download guide (PDF) 

How do I change my Delgado email password on Android?

Download guide (PDF)

How do I change my Delgado email password on iPhone, iPad, or iPod Touch?

Download guide (PDF)

How do I change my Delgado email password on Windows Mobile?

Download guide (PDF)

How do I change my Delgado password on my desktop?

Download guide (PDF)

How do I change my Delgado email password online?

Download guide (PDF)

How do I forward Delgado email to my personal email account?

Download guide (PDF)

How do I import contacts into my Delgado email account from other accounts?

Download guide (PDF)

How do I create a calendar appointment in Delgado's email system?

Download guide (PDF)

How do I change my email address in Higher One?

Download guide (PDF)

How do I change the time zone in my Delgado email account?

Download guide (PDF)


If you encounter any problems, please call the OIT Help Desk at (504) 671-5500 Monday through Friday from 8 a.m. to 4:30 p.m. (CST).