Professional Development

Community and Economic Development (CED) works with business and industry to upgrade the existing workforce. CED is your one stop source for all your training needs. You can count on us; we invest in understanding your business needs to maintain a healthy and high-functioning workforce.

We work with the Louisiana Department of Labor Incumbent Worker Training Program (IWTP) to leverage training cost and provide customize training to fit the employer’s training needs.

For more information, download the Incumbent Worker Training Program overview from the Louisiana Workforce Commission or call (504) 671-6749 or email


Our trainings include, but are not limited to:

  • Blue Print Reading
  • Facility Maintenance
  • NCCER Core
  • OSHA 10
  • OSHA 30


Our trainings include, but are not limited to:

Management Development and Supervisory Training

Conflict Management & Giving and Receiving Feedback: Effective Supervisors model behavior for their employees to emulate. The quality of supervisor communication skills is usually a direct reflection of the supervisor’s overall job performance. It is difficult to excel in certain areas of leadership and have poor communication skills. Employees observe their supervisor’s communications with others and, ultimately, learn to use the same techniques in their professional and personal relationships.  

Supervisory 101

The team will explore how to maintain and demonstrate the right type of leadership. This training will give everyone the personal, interpersonal and group skills to be influential in one-on one situations, facilitate group performance and become effective leaders.

Customer Service

Our trainings include, but are not limited to:

Positive Guest Relations/Customer Service

This course is designed to teach participants the key concepts associated with customer service strategies in order to improve service and quality, to manage customer interactions, including problems and complaints, and to understand behavior styles and how to adapt to customer interactions.


Our trainings include, but are not limited to:

Business Communication

Business Writing and Communication: This course is designed to meet the needs of both accomplished and challenged communicators. With an emphasis on written communication, it takes students form the history of written communication to effectively crafting memos, letters, and email. 


Our trainings include, but are not limited to:


Learn the skills to design, configure, manage, and troubleshoot wired and wireless networks.

Cisco Certified Network Associate (CCNA)

CCENT: Students develop a comprehensive understanding of how networks operate, from protocols and services to network management, with an emphasis on essential career skills like problem solving and collaboration. They are introduced to configuring a Network Operating System, Network Protocols and Communication, Network Access, Ethernet, Network Layer, Transport Layer, Application Layer, IP Addressing, and Subnetting IP Networks.  Students will have a hands-on lab and Cisco Packet Tracer network simulation activities.  

CCNA R&S: In this course students are provided a comprehensive overview of enterprise-level networking concepts, including advanced routing, switching, and troubleshooting. They will be given an Introduction to Switched Networks, Basic Switching Concepts and Configuration, VLANs, Routing Concepts, Inter-VLAN Routing, Static Routing, Routing Dynamically, Single-Area OSPF, Access Control Lists, DHCP, NAT for IPv4.  Students will have a hands-on lab and Cisco Packet Tracer network simulation activities.

For more information, contact Nickie Bourgeois at (504) 671-6706 or