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User Support Services
Welcome to the Office of Information Technology Help Desk! Weâre your first point of contact for common technical issues like accessing your college email, password resets, and Wi-Fi connectivity problems. Here, you will:
- find self-help instructions on OIT-managed applications that are used for work and learning.
- receive guidance on Internet safety, such as using strong passwords and being cautious of phishing/scam emails.
- learn how to connect with OIT Help Desk staff through email, phone, ConexED, or our online ticketing system.
We are dedicated to ensuring your IT experience is as seamless as possible and hope you find this information useful.
To improve email security, beware of potentially malicious websites and emails that seem to come from legitimate senders. Do not respond to emails asking you to click on links or provide your password, personal, or financial information. Instead, delete the email.
If youâre unsure about an emailâs legitimacy, contact the Office of Information Technology for help. You can forward suspicious emails to oitsecurity@dcc.edu or dcchelpdesk@dcc.edu.
Please visit our CyberSecurity Awareness page for more details.
- Go to https://my.lctcs.edu/.
- Log on to LoLA with your Delgado username and password.
- Under Self Service Banner, click Personal Information.
- Click Personal Information again.
- Your Delgado email address will be listed under Campus Email.
DOLPHIN-WIFI is accessible to Delgado students, faculty, and staff. You must have an active Delgado email account that you have logged into before you can access wireless. Log in at http://outlook.com/dcc.edu.
- Open Settings on your device.
- Tap WiFi.
- Select DOLPHIN-WIFI.
- Enter your Delgado email username and password.
- First-Time WiFi users, check I accept the terms of use.
- Click Log in.
Please visit our Wi-Fi Access page for more details.
- From your computer or laptop, visit https://password.dcc.edu/.
- Select Reset my password or Unlock my account.
- Select Reset My Password. When the site prompts you for your username, please enter everything before the @dcc.edu of your Delgado email address. Also, if the site requests your LoLA ID Number for one of your security questions, please include the âLâ.
Password Base Criteria:
- Minimum password length - 12 characters
- Password complexity must contain at least three of the four categories:
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- English upper-case characters (A-Z)
- English lowercase characters (a-z)
- Base digits (0-9)
- Non-alphanumeric characters (@, %, #, etc.) Previous passwords cannot be used.
- Previous passwords cannot be used.
- Password cannot contain your name.
If you have trouble resetting the password, send a screenshot or photo of your error to dcchelpdesk@dcc.edu.
To request access, email dcchelpdesk@dcc.edu for instructions.
As a security measure, Microsoft requires a phone number as part of the initial login and verification process when signing into your Delgado email account for the first time. If at any time you need to change the phone number, email dcchelpdesk@dcc.edu for further instructions.
Delgado students and employees can install Microsoft 365 software for free on up to five devices (PCs, Macs, tablets, and smartphones).
- Go to http://outlook.com/dcc.edu.
- Enter your Delgado email username and password then click Login.
- Click the Account manager button in the top right corner of the screen.
- Click on View account.
- Click the App launcher button in the top left corner of the screen.
- Click Microsoft 365.
- Click Install and more.
- Click Install Microsoft 365 apps.
- Under Office apps & devices, click Install Office.
Please visit our Mobile App page for download instructions.
If you are not currently saving your files & data to Microsoft One Drive, OIT strongly encourages you to do so.
- Learn how to get started with Microsoft 365 from your browser using your Delgado email login information
- Get online training and quick start guides for Microsoft 365
Microsoft Teams for chat, and virtual meetings is universally installed on all Delgado desktops and laptops. The mobile phone app is available for download in the Apple and Google Play App stores.
Here are some helpful links:
Please explore our Technology Training page for commonly used applications such as Adobe, LinkedIn, Microsoft 365, and Windows. There is also detailed Cybersecurity information plus instructions for requesting IT services via ServiceNow, our online Helpdesk system.
Clearing your web browserâs cache and cookies is a crucial first step in troubleshooting Internet browsing issues. For detailed instructions, please visit our Troubleshooting page.
Download this PDF for the initial login to LinkedIn Learning and follow the instructions.
If you are already setup, login here!
PROBLEMS?
- Login issues? Email the OIT Help Desk: dcchelpdesk@dcc.edu
- Try logging in through the following link: https://lnkd.in/e_XEYYj
- Doesnât work? Take a screen shot of the error message and Chat with a Support Team Member: https://www.linkedin.com/help/learning
There are several great options for education discounts on technology for Delgado students and employees:
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Apple: Apple offers education pricing on various products, including MacBooks, iPads, and accessories. They also have special promotions like gift cards with purchases and discounts on AppleCare+1.
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Microsoft: Microsoft provides discounts on Surface devices, laptops, and accessories. Students and teachers can also get Office 365 Education for free, which includes Microsoft Teams, Word, Excel, and more2.
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Adobe: Adobe offers discounts on Creative Cloud subscriptions for students, which includes access to popular software like Photoshop, Illustrator, and Premiere Pro3.
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Dell: Dellâs Member Purchase Program offers discounts on laptops, desktops, and accessories for students and employees3.
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AT&T: The AT&T Signature Program provides discounts on wireless plans and devices for employees3.
students
For technical support, email dcchelpdesk@dcc.edu, call (504) 671-5500, or connect with us via ConexED: https://delgadocc.craniumcafe.com/login.
Windows 11 is the latest version of the Microsoft Windows operating system utilized by Delgado Community College. The Office of Information Technology recommends computer purchases that meet these guidelines.
faculty and staff
ServiceNow is the college's online Help Desk system that you use to report technical problems or request services from OIT, Media Services, Property Control, and Institutional Research.
The Service Request form in ServiceNow is used to request services from OIT (e.g., Hardware or software installations, email access, telecommunication services, reports and data requests, Networking services, etc.)
- Login to ServiceNow with your LoLA username and password.
- In the service catalog, select Telecommunications Change Directory Info.
- Complete all of the required fields on the Service Request form.
- Click Submit.
- Ensure the ticket is approved by your supervisor or department head. Otherwise, it will not reach OIT for processing.
Avaya Cloud Office (ACO) delivers a complete Unified Communications (UC) solutionâphones, apps, messaging, conferencing, video, and your own team meeting space all in a single, flexible platform. For setup guides and user tutorials, please visit Avaya Cloud Office by RingCentral.
ServiceNow is the college's online Help Desk system that you use to report technical problems or request services from OIT, Media Services, Property Control, and Institutional Research.
The Incident form in ServiceNow is used to report an existing IT service/resource that no longer functions (e.g., If your computer or printer no longer functions, your computer locks up, any error messages, spyware/virus warnings, software applicaton stops working, Internet connectivity failure, etc.)
- Login to ServiceNow with your LoLA username and password.
- Select Something Broken.
- Complete all of the required fields on the Incident form.
- Click Submit.
ServiceNow is the college's online Help Desk system that you use to report technical problems or request services from OIT, Media Services, Property Control, and Institutional Research.
The Service Request form in ServiceNow is used to request services from OIT (e.g., Hardware or software installations, email access, telecommunication services, reports and data requests, Networking services, etc.)
- Login to ServiceNow with your LoLA username and password.
- Make your selection from the service catalog.
- Complete all of the required fields on the Service Request form.
- Click Submit.
- Ensure the ticket is approved by your supervisor or department head. Otherwise, it will not reach OIT for processing.
For technical support, please submit a ticket, email dcchelpdesk@dcc.edu, call (504) 671-5500, or connect with us via ConexED: https://delgadocc.craniumcafe.com/login.