OIT Help Desk

• Go to https://my.lctcs.edu/.
• Log on to LoLA with your Delgado username and password.
• Under Self Service Banner, click Personal Information.
• Click Personal Information again. 
• Your Delgado email address will be listed under Campus Email.

DOLPHIN-WIFI is a secure wireless network accessible only to Delgado students and employees. You must have an active Delgado email account that you have logged into before you can access wireless. 

• Log in at http://outlook.com/dcc.edu. 
• Open Settings on your device.
• Tap WiFi.
• Select DOLPHIN-WIFI.
• Enter your Delgado email username and password.
• First-Time WiFi users, check I accept the terms of use.
• Click Log in.

DOLPHIN-GUEST is an unsecured wireless network designated for use by on-campus guests. It has restricted access to College resources and does not require login credentials.

• Open the Settings app on your device. 
• Tap Wi-Fi. Your device will automatically search for available Wi-Fi networks.
• Select DOLPHIN-GUEST.  
• When the pop-up box appears, check I accept the terms of use.
• Click Log in.

Please visit our Wi-Fi Access page for more details. 

• From your computer or laptop, visit https://password.dcc.edu/.
• Select Reset my password or Unlock my account.
• When the site prompts you for your username, please enter everything before the @dcc.edu of your Delgado email address. Also, if the site requests your LoLA ID Number for one of your security questions, please include the “L”.

Password Base Criteria:

• Minimum password length - 12 characters 
• Password complexity must contain at least three of the four categories: 

• • English upper-case characters (A-Z) 
  • English lowercase characters (a-z) 
  • Base digits (0-9) 
  • Non-alphanumeric characters (@, %, #, etc.) Previous passwords cannot be used. 

• Previous passwords cannot be used.
• Password cannot contain your name. 

If you have trouble resetting the password, send a screenshot or photo of your error to dcchelpdesk@dcc.edu.

To request access, email dcchelpdesk@dcc.edu for instructions.

As a security measure, Microsoft requires a phone number as part of the initial login and verification process when signing into your Delgado email account for the first time. If at any time you need to change the phone number, email dcchelpdesk@dcc.edu for further instructions.

Delgado students and employees can install Microsoft 365 software for free on up to five devices (PCs, Macs, tablets, and smartphones). 

• Go to http://outlook.com/dcc.edu.
• Enter your Delgado email username and password then click Login.
• Click the Account manager button in the top right corner of the screen.
• Click on View account.
• Click the App launcher button in the top left corner of the screen.
• Click Microsoft 365.
• Click Apps on the left navigation menu.
• Click All apps.
• Click Install apps at the top right of the screen.
• Click  Microsoft 365 apps.
• Under Apps & devices, click Install Office to download the latest version of Office.

Please visit our Mobile App page for download instructions. 

If you are not currently saving your work or school files & data to Microsoft One Drive, OIT strongly recommends that you do so. Files stored on you computer's local hard drive (such as the C: drive), on flash drives, or on other external storage media are not backed up by OIT. As a result, there is no guarantee that data stored in these locations can be recovered in the event of hardware failure, loss, theft, or malware infection.

• Learn how to get started with Microsoft OneDrive
• Get online training and quick start guides for all Microsoft 365 apps

Microsoft Teams for chat, and virtual meetings is universally installed on all Delgado desktops and laptops. The mobile phone app is available for download in the Apple and Google Play App stores.

Here are some helpful links:

• Learn how to get started with Microsoft Teams
• Get online training and quick start guides for all Microsoft 365 apps

Please explore our Technology Training page for commonly used applications such as Adobe, LinkedIn, Microsoft 365, and Windows.  There is also detailed Cybersecurity information plus instructions for requesting IT services via ServiceNow, our online Helpdesk system.  

OIT Student Newsletter

Student Technology Resources

For technical support, email dcchelpdesk@dcc.edu, call (504) 671-5500, or connect with us via ConexED: https://delgadocc.craniumcafe.com/login.

Windows 11 is the latest version of the Microsoft Windows operating system utilized by Delgado Community College. The Office of Information Technology recommends computer purchases that meet these guidelines. 

ServiceNow is the college's online Help Desk system that you use to report technical problems or request services from OIT, Media Services, Building Services, Property Control, and Institutional Research.

The Service Request form in ServiceNow is used to request services from OIT (e.g., Hardware or software installations, email access, telecommunication services, reports and data requests, Networking services, etc.)

• Login to ServiceNow with your LoLA username and password.
• In the service catalog, select Telecommunications > Change Directory Info.   
• Complete all of the required fields on the Service Request form.
• Click Submit.
• Ensure the ticket is approved by your supervisor or department head. Otherwise, it will not reach OIT for processing.

Avaya Cloud Office (ACO) delivers a complete Unified Communications (UC) solution—phones, apps, messaging, conferencing, video, and your own team meeting space all in a single, flexible platform. For setup guides and user tutorials, please visit Avaya Cloud Office by RingCentral.

ServiceNow is the college's online Help Desk system that you use to report technical problems or request services from OIT, Media Services, Building Services, Property Control, and Institutional Research.

The Incident form in ServiceNow is used to report an existing IT service/resource that no longer functions (e.g., If your computer or printer no longer functions, your computer locks up, any error messages, spyware/virus warnings, software applicaton stops working, Internet connectivity failure, etc.)

• Login to ServiceNow with your LoLA username and password.
• Select Something Broken.
• Complete all of the required fields on the Incident form.
• Click Submit.

ServiceNow is the college's online Help Desk system that you use to report technical problems or request services from OIT, Media Services, Property Control, and Institutional Research.

The Service Request form in ServiceNow is used to request services from OIT (e.g., Hardware or software installations, email access, telecommunication services, reports and data requests, Networking services, etc.)

• Login to ServiceNow with your LoLA username and password.
• Make your selection from the service catalog.  
• Complete all of the required fields on the Service Request form.
• Click Submit.
• Ensure the ticket is approved by your supervisor or department head. Otherwise, it will not reach OIT for processing.

OIT Employee Newsletter

Faculty and Staff Technology Resources

For technical support, please submit a ticket, email dcchelpdesk@dcc.edu, call (504) 671-5500, or connect with us via ConexED: https://delgadocc.craniumcafe.com/login.