Avaya Cloud Office Phone System

Avaya Cloud Office® by RingCentral

Avaya Cloud Office (ACO) delivers a complete Unified Communications (UC) solution—phones, apps, 
messaging, conferencing, video, and your own team meeting space all in a single, flexible 
platform.

In line with the College's 'digital transformation' goals, the implementation of ACO allows for both traditional and 'soft' phone capabilities via:

  • a physical phone set on your desktop.
  • the ACO Desktop App installed on your office computer. (Once added to the system, you will receive a notification email to setup your new ACO account and presented with options to download the app on your office computer or use the web browser.)
  • the ACO Mobile App that can be installed on any mobile device (cell phone, laptop, tablet) from the Apple and Google Play App stores.

Furthermore, this system is cloud-based which means, as long as there is an Internet connection, you have full access to communication services in the office or on the go!

AVAYA has a plethora of self-help guides and video tutorials all of which are accessible here:   

Phone System Reference Materials

ACO New Account Setup Instructions

AVAYA IP J139 Quick Start User Guide

AVAYA IP J159 Quick Start User Guide

Video Tutorials

Avaya Cloud Office® Desktop App

Avaya Cloud Office® Mobile App

Using J-Series Phones With Avaya Cloud Office®

 

If you have any technology related issues, please contact the OIT Helpdesk at dcchelpdesk@dcc.edu or 504-671-5500.