Avaya Cloud Office Phone System

Avaya Cloud Office® by RingCentral

Avaya Cloud Office (ACO) delivers a complete Unified Communications (UC) solution—phones, apps, 
messaging, conferencing, video, and your own team meeting space all in a single, flexible 
platform.

In line with the College's 'digital transformation' goals, the implementation of ACO allows for both traditional and 'soft' phone capabilities via:

• a physical phone set on your desktop.
• the ACO Desktop App installed on your office computer. (Once added to the system, you will receive a notification email to setup your new ACO account and presented with options to download the app on your office computer or use the web browser.)
• the ACO Mobile App that can be installed on any mobile device (cell phone, laptop, tablet) from the Apple and Google Play App stores.

Furthermore, this system is cloud-based which means, as long as there is an Internet connection, you have full access to communication services in the office or on the go!

AVAYA has a plethora of self-help guides and video tutorials all of which are accessible here. Stay tuned for more information on end-user training and project updates.  

Phone System Reference Materials

ACO New Account Setup Instructions

AVAYA IP J139 Quick Start User Guide

AVAYA IP J159 Quick Start User Guide

Video Tutorials

Avaya Cloud Office® Desktop App

Avaya Cloud Office® Mobile App

Using J-Series Phones With Avaya Cloud Office®

 

If you have any technology related issues, please contact the OIT Helpdesk at dcchelpdesk@dcc.edu or (504) 671-5500.