FAQs

Every registered Delgado student, in every program, at every level. You don't need to be in an English class. You don't need to be struggling. Students come to us for help with their first paper of the semester and their final scholarship application, with assignments they're confident about and ones they're stuck on. If you're a Delgado student, you belong here. And it's not just English papers: we help with writing for any subject, from lab reports to business proposals, plus reading, presentations, and applications.

No. You can come with nothing but the assignment prompt — or nothing but an idea — and a coach can help you figure out where to start. Brainstorming sessions are some of our most useful. The earlier in the process you come in, the more we can do.

Visit dcc.accudemia.net and log in with your LOLA username and password. Once you're in, click “New Appointment” and follow the drop-down list.

You can meet with a coach three ways, and you can mix and match throughout the semester:

• In person at City Park (Building 1, Room 216W) or West Bank (Building 1, Room 100). Best when you want real-time conversation and don't mind coming to campus.
• Live on Zoom, Monday–Friday 9–9 and Saturday 9–4. Same coaching experience, no commute. You'll need a quiet spot, strong wifi, and a computer or tablet. Zoom sessions don’t work on a phone.
• Asynchronous Paper Review (APR): upload your paper and get written feedback within 24 hours. Best when you can't make a live session or want to think on your own time before talking it through.

Not sure which to pick? Start with whichever fits your schedule. You can always switch.

Both happen in Accudemia. Log in, click “View All,” hover over the appointment, and you'll see options to cancel or reschedule on the left.

Please cancel as early as you can if you can't make it; this frees up your spot for another student.

Ideally, schedule a session as soon as you receive a writing assignment. Your coach can help you understand the assignment and brainstorm how to approach it before you've written a word. Writing is a process that takes multiple drafts, so book early and book often. Multiple shorter sessions across an assignment will get you further than one panicked session the night before it's due. You can book as many sessions as you like over the semester; the only cap is one per course per day.

If you've missed five appointments without canceling, the booking system locks your account to keep slots open for other students. This is fixable! Use the chat feature on our homepage and we'll help you sort it out and get back on the schedule.

A coaching session is a conversation. You bring your assignment, your draft, your questions, and your ideas, and your coach helps you work through it. They won't lecture you, and they won't fix your paper for you; they'll ask questions, point out patterns, and help you figure out your next moves.

Sessions can run up to 45 minutes: about 35 minutes working through your assignment with a coach, plus up to 10 minutes at the end to plan your next steps and put together your Blue Sheet. You don't have to use the full time.  If you've gotten what you came for in 20 minutes, you're free to wrap up early. Come with as much or as little as you have, and we'll work with what you bring.

No, and here's why that's actually good news. If a coach edited your paper for you, you'd hand in something that doesn't sound like you, and you wouldn't learn anything for next time. Instead, your coach will read with you, point out patterns, ask questions, and help you see what to revise. You leave with a Blue Sheet that walks you through the changes you'll make on your own. The work stays yours, and so do the skills you build.

Your Blue Sheet is the process document your coach writes with you at the end of each session. It outlines specific suggestions for how to revise your work and what to focus on next.

To find a past Blue Sheet: log in to Accudemia, click “View All,” set the date range to when your appointment happened, and click the appointment to view the notes.

You upload your essay and assignment instructions directly to your session notes in Accudemia (there's a walkthrough on our Video Tutorials page). APRs are returned within 24 hours of booking. Your essay will come back with suggestions for revision — not corrections — along with a Blue Sheet that walks you through what to focus on.

Absolutely, and we love working with multilingual students. Several of our coaches have specific experience supporting ESL/ELL writers, and we can work with you on any aspect of your writing — from getting your ideas onto the page in your own voice, to academic conventions in English, to pronunciation for presentations. You're learning, and that's exactly what we're here for.

Yes. These are some of the most important documents you'll write at Delgado, and we want to help you make them strong. Book a session like you would for any other assignment. Bring the job posting, scholarship prompt, or transfer application instructions, plus whatever draft you have (even if it's nothing yet).

Yes. Coaching on public speaking, presentation organization, slide design, group project communication, and interview prep are all part of what we do. You can practice your presentation with a coach, talk through how to organize your points, or get feedback on your slides. Just select “Presentation Coaching” when you’re scheduling your appointment.

Yes. Our coaches are happy to work with students who have accommodations through Student Accessibility Services or any other learning needs. If there's something specific that would help — extra time, a particular format, a quieter space, a coach you've worked with before — just let us know when you book or at the start of your session. We'll work with you, not around you.

Yes. We view generative AI as a tool that can support your learning, and we don't police or punish how you use it. Bring your AI questions to us. Our coaches can help you brainstorm with AI, evaluate what it gives you, revise its output into your own voice, and figure out how to cite it properly when needed.

A few things to keep in mind:

• Your instructor's policy comes first. Every course is different; some allow AI freely, some restrict it to specific tasks, some prohibit it. Always follow your instructor's guidelines for the assignment in front of you.
• Use AI to support your learning, not replace it. The goal of college writing is for you to develop as a thinker and writer. AI can help you get there; it can't get there for you.
• Revise and personalize anything AI generates. Final work should represent your own understanding, your own voice, and your own effort.
• Be transparent about your process when asked.

It means your instructor thinks a coaching session would help you and asked our front desk to reach out and help you get one on the calendar. That's it. A referral isn't a punishment, a black mark, or anything to be embarrassed about. It's a heads-up that someone in your corner thinks this could be useful. The session itself works exactly the same way as any other session: you set the agenda, you do the work, and you leave with a Blue Sheet.